- Product Storage & Nutrition
- Product Issues
- Product Availability
- Order Processing, Shipping & Sales
- International Shipping
- Collaborations & Ambassadors
What is the shelf-life of my American Dream Nut Butter and how should I store it?
Unopened American Dream Nut Butter will remain fresh for up to a year, while opened jars retain peak freshness for about 6 months. Your handcrafted butters can be stored at room temperature and do not need to be refrigerated – although we highly suggest chilling Mint Dream if you’re a fan of fudge, trust us on this one!
What about oil separation?
Oil separation is completely normal, especially since our butter bases are created with all-natural fresh premium roasted nuts. (PS: many big brands use added oils to help extend shelf life and stabilize the mixture to prevent spreading, we don't!) A good stir is all you need to help the oils naturally blend, but keep in mind warmer temperatures do result in natural separation too! Not a fan of separation? Our best tip is to store your butter jars upside down!
Are your butters gluten-free?
Yes! Every single blend of American Dream Nut Butter is 100% gluten-free. Even blends that include toppings such as pretzels or crushed cookies use only 100% gluten-free products and ingredients.
Are your butters vegan?
We do offer a select vegan blends including Vegan Confetti Cake Pop, Vegan Cookie Batter and of course our Just Plain Nutty series. All plant-only blends are clearly marked as vegan-friendly.
Are your butters low in sugar?
Yes! All of our butter bases are lightly sweetened naturally, with Stevia. However you may see trace amounts of additional sugars on the label where we clearly list the ingredients of any toppings used for our ‘fancy blends’. Items like chocolate, peanut butter or butterscotch chips, sugar crystals or crushed cookies may contain added sugars. When we add toppings to our nut butters, these are carefully weighed and measured out so that we can accurately report their nutritional content on our FDA-regulated labels.
What if I follow a whole foods diet? Do you have something for me?
Yes! Our Just Plain Nutty series was designed exactly for YOU! Just Plain Nutty butters are exactly as they sound – plain and simple. No added whey isolate, no fancy toppings or flavors. Just fresh, premium roasted nuts and pink Himalayan sea salt, that’s it! You get all the benefits of our signature drippy dreamy texture without the extras that may not align with your specific diet or lifestyle.
Why do I see certain ingredients like propylene glycol, palm oil and cornstarch?
Because our labels are regulated by the FDA we report every ingredient as accurately as possible, which means when we use special flavorings or toppings like sprinkles, chocolate chips, cereal, cookies, etc. we must report their ingredients too! We rely on manufacturers of our toppings to report accurately and oftentimes items like chocolate, cookies or candy will contain these ingredients. Not a fan? That’s okay! You can still enjoy our signature drippy dreamy handcrafted butters without the extras by ordering from our Just Plain Nutty series!
My butter doesn’t have toppings, what gives?
Unfortunately during transit your butters may get tossed around causing toppings to shift. We place all toppings on by hand, so trust us they are in there, you may just need to give it a good stir! The weather is another factor we have to compete with; when shipping during the summer months in particular we have found that some toppings like chocolate, butterscotch chips, marshmallows and even toffee bits may melt.
My order is wrong, or an item is missing, what do I do?
Please direct all order or product issues to email@example.com. At this time we are experiencing increased customer outreach related to COVID-19. Please allow our Customer Advocate team up to 48 business hours to respond back to your request.
I don't like my product, can I exchange or return?
Unfortunately as a small batch food product, we cannot accept returns or exchanges, all sales are final. We are confident in the recipe we use to handcraft each of our unique butters, however we understand that everyone's taste preferences differ.
To ensure the health and safety of our team members and customers, we cannot accept the return of opened/used product(s), except in the event where there was a quality issue with your product(s) at the time of purchase. If you feel your order is wrong, please review our policy above and reach our to our Customer Advocate team for assistance.
I don’t see my favorite blend? When are you planning on restocking?
It’s true, some of our best sellers – like Breanne’s Blend for example – sell out fast! And because we use carefully sourced ingredients and whey supplements we often are at the mercy of our suppliers and manufacturers. We encourage you to sign up for restock alerts if you see your favorite blend is currently out of stock, that way you’ll be the first to know when it’s available again! Don’t see a blend you adore on the site anymore? Email us at firstname.lastname@example.org and we’ll be happy to look into it for you!
How often do you launch new blends?
We currently are on track to launch new blends seasonally, but sometimes innovation strikes and start cooking up something new sooner! Be sure to follow American Dream Nut Butter on Instagram and Facebook to stay in-the-know.
I just ordered, how long until I receive my butters?
All of our butter is MADE FRESH to order, handcrafted by our team here in our Indiana kitchen, therefore it can take us 1-3 days to process your order. We promise, it is worth the wait!
We then select Priority Mail Shipping via USPS at the time of label purchase (which can be a 2-3 day turnaround depending on your proximity to us).
***Please keep in mind that the USPS has been experiencing delays due to COVID-19. Additionally, due to the overwhelming number of packages being processed through our local USPS facility processing and tracking information can be delayed up to 7+ days.
We cannot control how long it takes USPS to deliver your package – impediments like weather, staffing or other issues are unknown to us. Occasionally packages have been damaged in transit as well. We encourage you to review all of our shipping guidelines here, and if you still have questions or an issue with an order please contact email@example.com.
Where do you ship?
Currently we ship across the United States, Canada, the UK and Australia although shipping rates will vary. Please note when shipping internationally, custom rates may apply and will be at the expense of the customer.
Why is shipping so expensive?
Please keep in mind we are still a small business, run almost solely by family! What we charge you for shipping is actually less than what we pay – in some cases it costs us more to ship an order than the order is valued at. As we continue to grow we hope to reach a volume where we can negotiate for better shipping prices, but currently we pay shipping based on the weight of your package. We do offer free shipping on US orders over $75.
My package was damaged, what do I do?
American Dream Nut Butter is not responsible for any lost packages or damage that occurs during transit. If there is an issue with your delivery, we highly encourage you to file a claim with USPS. To file a claim you may visit www.usps.com/help/claims.htm or call the Customer Care Center at 800-222-1811. You must be able to provide your original receipt and tracking number.
Please note, when filing a claim, you will be prompted to provide our address: American Mayhem LLC (dba American Dream Nut Butter), 4202 N Ems Blvd, Suite 100, Greenfield, IN 46140.
*International customers, please see below for our international shipping disclosures.
My package is marked as delivered but it's not here, what should I do?
As with a damaged package, if you believe your package was stolen or inaccurately marked as delivered you will need to reach out to USPS directly. Once a package leaves our warehouse for USPS processing, your order is out of our hands and delivery out of our control. To file a claim you may visit www.usps.com/help/claims.htm or call the Customer Care Center at 800-222-1811. You must be able to provide your original receipt and tracking number. *International customers, please see below for our international shipping disclosures.
Do you have any discounts or sales for first-time buyers?
We don’t run regular sales, but we always encourage you to keep an eye on our social media feeds in the event that we run a special promo or holiday sale. We also have a team of ambassadors who share their discount codes regularly. Check our Instagram story to see who we are highlighting today!
I do not live in the United States, what do I do if my package is lost or undelivered?
Your shipping choice will impact our ability to assist with tracking. Please be advised that American Dream Nut Butter is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we strongly recommend that you contact your customs office directly to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. You are responsible for complying with international, national or local laws regulating the importation of products you may purchase.
What if my order is refused?
If an order is refused by customs, American Dream Nut Butter is not responsible for any losses or fees incurred by you, the customer. If a shipment is abandoned or discarded, you will not receive a credit of any kind. By ordering, you agree to these terms.
So, what is American Dream Nut Butter's role in international shipping?
American Dream Nut Butter is not responsible once your order leaves our facility. Please note, if you have selected First Class Shipping, that option DOES NOT include package insurance or advanced tracking information; we have always been fully transparent in disclosing that, as it is clearly stated at checkout. In the future, if you select Priority Mail, USPS will reimburse you if they loose or damage your package. Please note, you will be responsible for filing a claim with USPS, this liability does not fall upon our company. Delivery issues or damage during transit are not our responsibility.
How do I contact USPS to file a claim?
Inquiries regarding an outbound Priority Mail International® package or a First-Class Mail International w/Registered Mail Service and First-Class Package International Service w/Registered Service can be initiated online at www.usps.com/help/claims.htm or by calling the Customer Care Center at 800-222-1811
What charities have you supported?
Lea and Mark started American Dream Nut Butter with the goal of making a serious impact on not only their community, but the world. As a company we have been lucky enough to be a part of and raise money for a number of veterans’ charities and causes close to our heart. Most recently we made a donation to the George Floyd Memorial Fund to help fight social injustice and racism. You can view additional charitable giving here. We cannot thank our customers enough, your butter purchases make this possible!
I’d love to become an official ambassador, where do I sign up?
At American Dream Nut Butter our ambassadors are like family! When the ambassador program began, our founder Lea hand-picked each and every one. An American Dream Nut Butter Ambassador doesn’t need to have a huge social media fan base or be an expert content creator, honestly you just need to love our butters as much as we do and be willing to share that with others! To learn more about the qualities we look for in an ambassador, visit our Ambassador Program page here.
Please note, due to the overwhelming demand we are not currently accepting new applications for ambassadors. Be sure to check back on our Ambassador Program page for updates!
How can I partner with American Dream Nut Butter?
At American Dream Nut Butter giving back is at the core of what we do! We love partnering with other brands, influencers and passionate individuals. We welcome creative pitches from content creators, recipe developers, athletes, non-profits and more. If you would like to collaborate with us for a giveaway or fundraiser or you are a content creator interested in providing a service, please email firstname.lastname@example.org.
Ambassador inquiries, refer to our Ambassador Program page here.
Please note we receive hundreds of messages daily, kindly allow our marketing team up to 48 hours to respond back to your initial inquiry.
Do you currently offer wholesale?
At this time our wholesale program has been put on pause. We are rapidly expanding both our personnel as well as our warehouse space to allow for our team to accommodate large volume orders at competitive pricing. We hope to revamp the program in 2021.