All of our butter is hand crafted by my hubby (Mark) and me (Lea) therefore it will take us a day or sometimes longer to process your order. We promise, it is worth the wait!
COVID UPDATES & SHIPPING CARRIER DELAYS - Updated 3/1/21
At American Dream Nut Butter we understand timing is everything, which is why we do everything we can to get your orders out as fast as possible.
When you order your jar(s) are handcrafted for peak freshness, followed by quality control and packaging in preparation for shipping. This process can take as little as 2 days during a normal week or upwards of 5-7 days during weeks where we run a sale/promotion or launch a new collection.
However, once your order leaves our shop it's in the hands of our shipping partners (UPS & USPS) and on the carrier's schedule. We work very closely with dedicated representatives from both shipping vendors and currently both are experiencing extensive delays due to COVID and the influx of online shopping.
The USPS Indianapolis Sorting Facility is still facing unprecedented demand with limited staff. In an effort to expedite the process, they are often not scanning packages in, as a result your package may not receive tracking until it has been received at its destination facility.
What this means is that when we send you a shipping confirmation, your order may appear to be sitting stagnant and still in the “pre-shipment” phase, when in fact it has left our warehouse and is with the carrier. By not scanning at the original sorting facility, there’s a strong chance that your tracking will not update until well into its transit journey.
Please rest assured that your packages are being shipped and we are doing everything we can to find a solution with USPS so that this issue does not persist.
USPS has specifically communicated to us that depending upon where you are located across the country, some distributions centers are experiencing 2- 4 week delivery delays.
To review the most updated Service Alerts from USPS, please visit: https://about.usps.com/newsroom/service-alerts/
So what are we doing to help minimize seasonal shipping delays?
Currently we are shipping 95% of new orders via UPS, which has been delivering packages within 5 days of the order leaving our shop.
Please note, depending upon where you live, a small number of orders will still need to be handed off from UPS to USPS to complete the final leg of delivery. This is especially true in more rural areas of our country.
We as a small business often will pay more to ship through UPS, but you will not see an increase in your shipping rates. This pivot in shipping carriers is our commitment to you, our loyal customers, to ensure your orders arrive in a more timely fashion.
At American Dream Nut Butter, under normal circumstances we select Priority Mail Shipping via USPS at the time of label purchase (2-3 day turnaround depending on your proximity to us; however please review the current USPS delay information above).
We cannot control how long it takes USPS to deliver your package. Sometimes USPS experiences delays due to weather, staffing or other issues unknown to us. Occasionally they have damaged packages in transit as well. Please review our FAQs for information on how to file a USPS claim, should you experience a lost or damaged package.
As we continue to grow, American Dream Nut Butter has been exploring relationships with additional shipping carriers as well. Currently we are also shipping orders via UPS.
As a small business it's important to note that our shipping rates are determined by our shipping carriers, all of which is also based upon order volume. The more we grow we will continue to negotiate for cheaper, more affordable shipping rates. To help ease shipping costs, we currently offer FREE SHIPPING on all orders totaling over $75 before tax/shipping.
Currently we ship across the United States, Canada, the UK and Australia although shipping rates will vary. Please note when shipping internationally, custom rates may apply and will be at the expense of the customer.
Please ensure that your address is correct at checkout. We also remind you in our confirmation email to check your shipping address. If it is not entered correctly, it will not be delivered to you and will be returned to us. We will then have to charge for shipping again in order to re-ship your package.
Additionally, please note that American Dream Nut Butter is not responsible for your package once it leaves our shop. *We are not liable for lost, damaged or stolen packages. Once in the hands of USPS it is out of our control.
If you experience an issue with the delivery of your package you will need to contact USPS directly to file a claim. To file a claim you may visit www.usps.com/help/claims.htm or call the Customer Care Center at 800-222-1811. You must be able to provide your original receipt and tracking number.
*International customers, please see our FAQs for specific international shipping disclosures.
We do our very best to get you your butters in timely fashion, but remember we are a very small business (one little family) with four small children and it takes time to for us to whip up the quality of butter you expect from us.
Any questions, feel free to email us at firstname.lastname@example.org