All of our butter is hand crafted by my hubby (Mark) and me (Lea) therefore it will take us a day or sometimes longer to process your order. We promise, it is worth the wait!
Shipping via USPS
At American Dream Nut Butter, we select Priority Mail Shipping via USPS at the time of label purchase (2-3 day turnaround depending on your proximity to us).
We cannot control how long it takes USPS to deliver your package. Sometimes they have delays due to weather, staffing or other issues unknown to us. Occasionally they have damaged packages in transit as well.
Please ensure that your address is correct at checkout. We also remind you in our confirmation email to check your shipping address. If it is not entered correctly, it will not be delivered to you and will be returned to us. We will then have to charge for shipping again in order to re-ship your package.
Additionally, please note that American Dream Nut Butter is not responsible for your package once it leaves our shop. *We are not liable for lost, damaged or stolen packages. Once in the hands of USPS it is out of our control.
If you experience an issue with the delivery of your package you will need to contact USPS directly to file a claim. To file a claim you may visit www.usps.com/help/claims.htm or call the Customer Care Center at 800-222-1811. You must be able to provide your original receipt and tracking number.
*International customers, please see our FAQs for specific international shipping disclosures.
We do our very best to get you your butters in timely fashion, but remember we are a very small business (one little family) with four small children and it takes time to for us to whip up the quality of butter you expect from us.
Any questions, feel free to email us at email@example.com