Help Center

FAQ - Frequently Asked Questions

PRODUCT STORAGE

What is the shelf-life of my American Dream Nut Butter and how should I store it?

What about oil separation?

NUTRITION & ALLERGIES

Are your butters gluten-free?

What is in your whey protein?

What about your toppings?

Do you offer vegan butters too?

Are your butters low in sugar?

What if I follow a whole foods diet? Do you have something for me?

What if I'm allergic to peanuts/almonds/cashews?

Why do I see certain ingredients like propylene glycol, palm oil and cornstarch?

What do you mean by natural flavor on the nutrition label?

ORDERS

My butter doesn’t have toppings, what gives?

My order is wrong, or an item is missing, what do I do?

My package was damaged, what do I do?

I don't like my product; can I exchange or return?

Do you offer sample sizes?

Can I apply a discount code after my order is placed?

Do you have any discounts or sales for first-time buyers?

My jars arrived with melted chocolate, what happened?

SHOP PAY INSTALLMENTS

How do Shop Pay Installments work?

Does using Shop Pay Installments impact my credit score?

What if I have questions about Shop Pay, who do I contact?

What happens if I am refunded for an order that uses Shop Pay?

Can I add an item to an existing Shop Pay order?

Which payment methods are accpeted?

DOMESTIC SHIPPING

I just ordered, how long until I receive my butters?

Where do you ship?

Why is shipping so expensive?

My package is marked as delivered but it's not here, what should I do?

INTERNATIONAL SHIPPING

I do not live in the United States, what do I do if my package is lost or undelivered?

What if my order is refused?

So, what is American Dream Nut Butter's role in international shipping?

How do I contact USPS to file a claim?

PRODUCT AVAILABILITY

I don’t see my favorite blend? When are you planning on restocking?

How often do you launch new blends?

Why aren't Squeeze Packs offered in more blends?

REWARDS PROGRAM

How do I join the American Dream Nut Butter Rewards Program?

How do I earn loyalty points?

Do loyalty points expire?

MERCHANDISE

Can I exchange my apparel if it does not fit?

What if my apparel is damaged?

LOCATION & PICKUP

Do you have a storefront?

Do you currently offer local pickup?

What do I do when I arrive to pick up my order?

COLLABORATIONS & AMBASSADORS

I’d love to become an official ambassador, where do I sign up?

How can I partner with American Dream Nut Butter?

WHOLESALE

Do you currently offer wholesale?

GIVING

What charities have you supported?

How else do you give back?

GIFT CARDS

Do you offer gift cards?

How do your gift cards work?

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