Help Center

FAQ - Frequently Asked Questions

PRODUCT STORAGE

What is the shelf-life of my American Dream Nut Butter and how should I store it?

What about oil separation?

NUTRITION & ALLERGIES

Are your butters gluten-free?

What is in your whey protein?

What about your toppings?

Do you offer vegan butters too?

Are your butters low in sugar?

What if I follow a whole foods diet? Do you have something for me?

What if I'm allergic to peanuts/almonds/cashews?

Why do I see certain ingredients like propylene glycol, palm oil and cornstarch?

What do you mean by natural flavor on the nutrition label?

ORDERS

My butter doesn’t have toppings, what gives?

My order is wrong, or an item is missing, what do I do?

I don't like my product; can I exchange or return?

My package was damaged, what do I do?

Do you offer sample sizes?

Can I apply a discount code after my order is placed?

Do you have any discounts or sales for first-time buyers?

COVID-RELATED DELAYS

Why isn't my tracking updating?

What is the average USPS delay, when can I expect my package?

What is ADNB doing to minimize shipping delays?

What additional COVID precautions is ADNB taking?

DOMESTIC SHIPPING

I just ordered, how long until I receive my butters?

Where do you ship?

Why is shipping so expensive?

My package is marked as delivered but it's not here, what should I do?

ROUTE SHIPPING PROTECTION

What is Route Package Insurance?

How do I report a shipping issue with Route?

What if my claim is denied by Route?

How do I view the status of my Route claim?

INTERNATIONAL SHIPPING

I do not live in the United States, what do I do if my package is lost or undelivered?

What if my order is refused?

So, what is American Dream Nut Butter's role in international shipping?

How do I contact USPS to file a claim?

PRODUCT AVAILABILITY

I don’t see my favorite blend? When are you planning on restocking?

How often do you launch new blends?

Why aren't Squeeze Packs offered in more blends?

LOCATION & PICKUP

Do you have a storefront?

Do you currently offer local pickup?

What do I do when I arrive to pick up my order?

COLLABORATIONS & AMBASSADORS

I’d love to become an official ambassador, where do I sign up?

How can I partner with American Dream Nut Butter?

WHOLESALE

Do you currently offer wholesale?

GIVING

What charities have you supported?

How else do you give back?

GIFT CARDS

Do you offer gift cards?

How do your gift cards work?