Help Center

FAQ - Frequently Asked Questions

PRODUCT STORAGE

What is the shelf-life of my American Dream Nut Butter and how should I store it?

What about oil separation?

NUTRITION & ALLERGIES

Are your butters gluten-free?

What is in your whey protein?

What about your toppings?

Do you offer vegan butters too?

Are your butters low in sugar?

What if I follow a whole foods diet? Do you have something for me?

What if I'm allergic to peanuts/almonds/cashews?

Why do I see certain ingredients like propylene glycol, palm oil and cornstarch?

ORDERS

My butter doesn’t have toppings, what gives?

My order is wrong, or an item is missing, what do I do?

I don't like my product; can I exchange or return?

My package was damaged, what do I do?

Do you offer sample sizes?

Can I apply a discount code after my order is placed?

Do you have any discounts or sales for first-time buyers?

COVID-RELATED DELAYS

Why isn't my tracking updating?

What is the average USPS delay, when can I expect my package?

What is ADNB doing to minimize shipping delays?

What additional COVID precautions is ADNB taking?

DOMESTIC SHIPPING

I just ordered, how long until I receive my butters?

Where do you ship?

Why is shipping so expensive?

My package is marked as delivered but it's not here, what should I do?

ROUTE SHIPPING PROTECTION

What is Route Package Insurance?

How do I report a shipping issue with Route?

What if my claim is denied by Route?

How do I view the status of my Route claim?

INTERNATIONAL SHIPPING

I do not live in the United States, what do I do if my package is lost or undelivered?

What if my order is refused?

So, what is American Dream Nut Butter's role in international shipping?

How do I contact USPS to file a claim?

PRODUCT AVAILABILITY

I don’t see my favorite blend? When are you planning on restocking?

How often do you launch new blends?

LOCATION & PICKUP

Do you have a storefront?

Do you have options for local pickup?

COLLABORATIONS & AMBASSADORS

I’d love to become an official ambassador, where do I sign up?

How can I partner with American Dream Nut Butter?

WHOLESALE

Do you currently offer wholesale?

GIVING

What charities have you supported?

How else do you give back?